The Waiting Game: A Shared Frustration
No one likes waiting—especially customers eager to get back on the road. Slow service times, whether real or perceived, frustrate customers, technicians, and parts departments alike. These delays ripple through satisfaction, productivity, and profitability—areas no dealership can afford to overlook. Effective automotive storage solutions can help eliminate these inefficiencies and streamline operations, improving both service times and customer experiences.
Why Time is Money in Automotive Parts Storage
Fast turnaround times are essential to success in today’s competitive market. They build customer loyalty, reduce technician frustrations, and optimize inventory management. The question is: How can dealerships eliminate inefficiencies while ensuring parts are accessible and technicians stay productive? Borroughs has the answer.
Automotive Industry Challenges
Customer Loyalty at Risk:
- Only 45% of customers remain loyal to a dealership’s service department during their car’s first two years.¹
- After two years, loyalty drops even further, with dealerships losing up to 75% of these customers.¹
- As vehicles stay on the road longer, routine maintenance and costly repairs become more frequent, but long wait times risk losing this revenue.¹
- The service experience now plays a decisive role in future car-buying decisions.¹
Technician Productivity and Challenges:
- The U.S. faces a significant shortage of qualified automotive technicians, with 60% considering leaving the industry.²
- Idle technicians waiting for parts lose valuable time, causing vehicle backlogs and revenue loss.
- Productivity benchmarks suggest 130-150% efficiency, but most repair shops fall below 90%.³
Parts Department Disruptions:
- Inventory fragmentation and parts shortages—exacerbated by supply chain issues—create longer wait times and operational bottlenecks. 4
- Inefficient order fulfillment and high carrying costs slow retrieval times and impact profitability. 4
Introducing Borroughs’ Parts Smart Fast Zone
At Borroughs, we understand these challenges. That’s why we developed the Parts Smart Fast Zone—a game-changing automotive storage solution designed to speed up retrieval times, streamline workflows, and improve efficiency in dealership parts and service departments.
Studies show that 80% of parts sales come from just 20% of inventory. The Fast Zone concept focuses on relocating these high-demand items to a strategically organized counter for faster retrieval and issue.
Key Features of the Parts Smart Fast Zone for Dealership Storage Solutions
Fast-Moving Parts at Your Fingertips
Solution: Borroughs’ Modular Drawers and two Box Edge Plus® Shelving units create a Fast Zone Tech Counter that holds up to 500 of your fastest-moving parts.
Benefits: Reduce technician wait times, minimize retrieval errors, and ensure high-demand items are always within reach, maximizing time spent in bays.
Pre-Picked Parts System for Scheduled Service
Solution: Identify and pre-pick parts for scheduled appointments during slower periods. Store them in labeled totes within a Borroughs-designed Pre-Pick System.
Benefits: Eliminate delays, streamline workflows, and enable parts departments to manage peak workloads effectively.
Recall Parts Organization
Solution: Store high-demand recall parts in Borroughs Flexi-Bins® near the Tech Counter. Once demand subsides, rotate items back into inventory.
Benefits: Simplify recall part retrieval, reduce traffic, and minimize disruptions in the parts department.
Streamlined Warranty Parts Management
Solution: Use Borroughs Warranty Batch Carts to batch warranty parts near the Tech Counter, rather than in distant locations.
Benefits: Reduce trips, minimize downtime, and ensure accurate claims processing through proper batching and tracking.
Nut & Bolt Bins for Quick Access
Solution: Relocate low-cost hardware like nuts and bolts from the parts department to the Tech Counter using Borroughs Modular Drawer Kits.
Benefits: Improve technician workflow with self-service access, reduce wait times, and free up counter staff for more critical tasks.
The Borroughs Advantage – Parts Smart Fast Zone isn’t just a storage solution—it’s the smarter way to manage automotive parts storage.
Key Benefits for Automotive Parts Organization Systems:
- Faster and More Accurate Parts Picking: Reduce mistakes and improve retrieval efficiency.
- Increased Productivity and Efficiency: Keep technicians in bays, ready to work, with fewer interruptions.
- Optimized Floor Space: Compact designs maximize storage without taking up additional room.
- Tough, Long-Lasting Products: Built with American ingenuity and unmatched durability to handle busy environments.
At Borroughs, we combine innovative automotive storage solutions with proven performance to help dealerships and service departments run smoother and more efficiently.
Ready to Transform Your Automotive Storage Solutions?
Contact Borroughs today to learn more about implementing the Parts Smart Fast Zone, a cutting-edge solution for optimizing automotive parts storage and enhancing efficiency in your dealership.
(1) Source: SLE Advisor https://sleadvisor.com/dealership-customer-loyalty/
(2) Source: WrenchWay https://wrenchway.com/blog/automotive-technician-stats-demographics-job-satisfaction-industry-outlook-more/
(3) Source: AutoLeap https://autoleap.com/blog/calculating-mechanic-efficiency/
(4) Source: WrenchWay https://wrenchway.com/blog/3-facts-the-state-of-heavy-duty-repair-taught-us-about-the-parts-technician-shortages/